When you go to the Bonjour-santé home page, you have two options. You can either click on the "Provincial system (Free)" button and follow the steps to search for an appointment with your family doctor or a walk-in appointment in 36 hours or less at a clinic in your area. You can also click on the blue “Discover the membership” button. By signing up to Bonjour-santé, you have free access to the appointment search engine (Provincial system) and you also have unlimited access to a host of complementary health services available exclusively to members.
‍

These include:
‍

• A service that takes over and continues searching for medical appointments for you when you cannot find one

• Unlimited search for appointments with specialists
  ‍
• Health and well-being advice service with the Bonjour-santé team of nurses
  ‍
• Support for your specialized tests (scans, ultrasound, MRI, x-rays, etc.) and appointments with specialists
  ‍
• Virtual appointments with pharmacists
  ‍
• The option of an individual membership or a family membership that can include up to 6 people living in the same household or not
  ‍
• Two consultation services with nutritionists
  ‍
• An online dermatological analysis tool

Our search engine uses the postal code you enter to search for a consultation in a clinic near you. If results only show a consultation in a clinic far away, this means no other consultation was available any closer.

‍

Should the consultations offered to you not be suitable, remember that new availabilities can free up at any time. To that effect, you may want to try a new search later.

Bonjour-santé offers all users a free appointment search assistance service! If your clinic subscribes to this service, Bonjour-santé can take over and continue searching for an appointment with your family doctor for you if you were unable to find one during your appointment search.

For Bonjour-santé members, in addition to searching for them for appointments with their doctor, the search assistance service can search for them walk-in appointments within 36 hours at a clinic in their area!

As soon as we find an appointment that meets your criteria, we notify you by SMS, email and/or telephone.

All information relevant to the booked appointment is detailed on the appointment confirmation page. You will also receive an email confirmation with all these details, as well as a reminder.

A link to cancel your appointment is included in your appointment confirmation as well as in the reminder sent by SMS or email (if you can't find this email, check your junk mail). It is very important to cancel your appointment if you are unable to attend. This only takes a few seconds and your availability can then be offered to another patient waiting to receive care.

Bonjour-santé offers a search engine for consultations. This means you can book a consultation based on the schedule and availabilities of the clinic at the time of your search. Bonjour-santé has no control over the clinics’ schedule management and despite our best efforts to predict the expected time for consultations, delays at the clinic are possible.

Bonjour-santé has no control over the availabilities posted by clinics. We recommend that you do a search early in the morning or in the evening for an appointment the following day. Also, know that cancellations occur every day and that these freed up appointments become available once again.

‍

Also, with a Bonjour-santé membership, members have access to a revolutionary service that searches FOR THEM walk-in appointments within 36 hours at clinics in their area! If they cannot find an appointment during their online search, Bonjour-santé will take over and continue searching for them for a set period of time! When we find an appointment that meets their criteria, we notify them by text message, email and/or telephone.

‍

Through the Bonjour-santé website, you can search for appointments for free at any time with your family doctor or walk-in appointments within 36 hours at a clinic in your area by choosing the "Provincial system" option. This service is free for everyone.

The Bonjour-santé membership offers members the option of searching for appointments (through the Provincial system) in addition to giving them unlimited access to a host of complementary services to meet all their health needs:

‍

• Unlimited search for appointments with specialists
  ‍
• A health and well-being consulting service with the Bonjour-santé team of nurses
  ‍
• Support for your specialized exams (scans, ultrasound, MRI, x-rays, etc.) and appointments with specialists
  ‍
• A service that searches for appointments for you when you cannot find one
  ‍
• Online appointments with pharmacists
  ‍
• The option of an individual membership or a family membership, which can include up to 6 people living in the same household or not

Of course! The average waiting time in clinics using Bonjour-santé services has been reduced by 82%! By helping clinics organize their schedules, we successfully eliminated morning waiting lines. Patients are now calm and serene when they arrive at the clinic, and the average waiting time went from 246 minutes down to 45 minutes, with 80% of patients waiting less than 75 minutes. We make it our mission to continue to improve healthcare access!

A consultation is only valid for one person. Once you’re registered, you can contact the clinic and ask whether the doctor would accept seeing more than one patient at that time.

You will receive a reminder call 60 to 90 minutes before your consultation. Please come to the clinic even if you miss the call.

The consultations offered to you are first and foremost for the same day of your search. Some clinics may offer next-day consultations, but these usually become available in the evening, when no consultations for that day are left.

All the information relevant to your appointment will first appear on your screen once you have booked the appointment. You will also find this same information in the confirmation email and SMS that will be sent to you afterwards. If this email is not in your inbox, check your SPAM box. A reminder will also be sent to you by email and SMS before your appointment.

The system does not authorize the search for a second consultation when you already have one scheduled at your clinic. Health card numbers are monitored to prevent any abuse. Check your email inbox to locate the confirmation email that details all necessary information for the consultation you already reserved.

By default, the system will offer you the first available consultation. You have the option, however, to specify the date and/or time at which you would like the search to start from.

The system starts by checking whether there are any availabilities with your family doctor. In the event there isn’t, the system verifies whether there are any consultations available at your usual clinic. Finally, if no consultation is available, the system makes one final attempt by checking all the clinics affiliated to the Family Health Group your clinic belongs to.

The system starts by checking whether there are any availabilities with your family doctor. If he doesn’t have anything available today, the system verifies if you can see another doctor at your usual clinic within the next 24 hours. If nothing is once more available, the system looks whether your family doctor can see you within the next 8 days.

‍

Please note that these guidelines may vary in some clinics.

Appointments are always in high demand and depending on the time of year it may be more difficult to find an appointment. Please note that cancellations occur throughout the day and these canceled appointments become available once again in the search engine, so feel free to repeat your search at different times of the day.

‍

Bonjour-santé also offers an appointment search assistance service! If your clinic subscribes to this service, Bonjour-santé can take over and continue searching for you an appointment with your family doctor if you were unable to find one during your search. Bonjour-santé members also have exclusive access to the portion of this service that can search for walk-in appointments within 36 hours at a clinic in their area. As soon as we find an appointment that meets your criteria, we notify you by text message, email and/or telephone.

Of course! You simply need to enter the information of the person who needs to see a doctor (name, health card number, etc.)

Bonjour-santé and RVSQ are two free platforms that allow users to search for medical appointments online in Quebec. Bonjour-santé is a private company that has been serving Quebec patients since 2009, while RVSQ was developed in recent years by a private subcontractor for the Government of Quebec. While both offer similar services for finding appointments, Bonjour-santé provides access to a larger number of available time slots, along with several additional tools, such as an automated appointment search assistant, a symptom checker. Bonjour-santé also provides extra health services for its members through an optional membership.

‍

Check out the full comparison between Bonjour-santé and RVSQ.

Bonjour-santé and Clic Santé are two free platforms used in Quebec to book health-related appointments online. Bonjour-santé helps users find free medical appointments in public clinics, while Clic Santé is mainly used for vaccinations, blood tests, screenings, and other specialized services, often provided in private clinics. Bonjour-santé also provides extra health services for its members through an optional membership.

‍

Check out the full comparison between Bonjour-santé and Clic Santé.

Bonjour-santé and Maple both help improve access to healthcare, but they serve different needs. Bonjour-santé allows Quebec residents to find free medical appointments in the public system, while Maple offers paid virtual consultations with healthcare professionals through a mobile app.

‍

Check out the full comparison between Bonjour-santé and Maple.

Bonjour-santé offers two ways of searching for appointments: through a telephone solution or a web solution. Since you are already on the web, click on this link for online search options: bonjour-sante.ca
‍

You can either click on the "Provincial system (Free)" button and follow the steps to search for an appointment with your family doctor or a walk-in appointment in 36 hours or less at a clinic in your area. You can also click on the blue “Discover the membership” button. By signing up to Bonjour-santé, you have free access to the appointment search engine (Provincial system) and you also have unlimited access to a host of complementary health services available exclusively to members.
‍

To get the number for your clinic's telephone booking service, you must contact your clinic.

‍

E-consults are possible between patients and their family doctor only if the doctor is already familiar with the patient's condition and agrees to see his or her patients by e-consults. E-consults for walk-in appointments are not permitted.

The length varies depending on the clinic, the doctor and the reason for consulting. Based on these factors, an e-consult usually lasts 10 to 20 minutes.

Please note that e-consults are offered at the discretion of each clinic and/or doctor. Search for an appointment from the Bonjour-santé home page. If an appointment is available by e-consult, this will be clearly indicated when you view the results (appointment choices). You can then select the e-consult appointment that suits you best.

We are developing tools and innovations that help reduce the waiting time! If, due to a delay, your e-consult cannot take place at the scheduled time, don’t worry; we will contact you to let you know when to join the e-consult.

You will receive a communication from Bonjour-santé by SMS and email 10 minutes before the estimated time of your appointment, including the login information. You don’t have email or a cellphone? No problem, we will call you 5 minutes before the estimated time of your e-consult. Whether you are joining the e-consult by videoconference or telephone, you will be placed in the doctor’s waiting queue and all you will have to do is wait for the doctor to join the appointment.

We take care of everything! It is absolutely normal that you have not yet received your login information. Bonjour-santé will send it to you by email and SMS at the right time, which should be 10 minutes before the estimated time of your e-consult. You will be provided with the necessary information every step of the way.

If you rather have your e-consult by telephone, you have 2 options:
‍

1. Login to the e-consult using the link you received. You can simply block the camera on your screen. That way, the doctor will hear you without seeing you, as though it was a phone call.
   ‍
2. Wait for our call. 5 minutes before your appointment, we will call you if you are not connected or if there is no email address or cell phone number included in your file. You will then be placed in the doctor’s waiting queue from your phone and will simply have to wait for the doctor to join the call.

If you are experiencing technical difficulties before or during your e-consult, you can access the e-consult by telephone. To do so, you must dial the number and the meeting code that are included in the communications that Bonjour-santé sent to you, including the login information. The login information is also available in the upper right corner of the videoconference screen.

Just like an in-person appointment, e-consult appointments by phone or videoconferencewith your family doctor are free (covered by the RAMQ). In addition, Bonjour-santé offers its e-consults platform free of charge to patients.

The solution we use is the same that is being used by the most renowned e-consult platforms in the world and meets the highest security and efficiency standards. The information is completely encrypted and is hosted Canada on state-of-the-art servers.

Make sure you have a good Internet connection (WiFi or mobile data). You can join an e-consult by videoconference using a computer, a laptop, a tablet or a smartphone, as long as these declarations are equipped with a camera and a microphone. Our platform is compatible with the most recent versions of the following browsers using a computer, tablet or smartphone:
‍

• Google Chrome : Android, Windows, Apple, IOS, macOS
• Mozilla Firefox : Android, Windows 
• Internet Explorer 11 (with OpenTok plug-in)

Yes, our integrated chat tool allows for a written exchange between the patient and the doctor, and can also be used to upload files and pictures. The chat does not keep any history and does not allow doctors to read messages nor see documents and the pictures uploaded by patients before the doctor joins the meeting. Also, for optimum confidentiality, no video nor data is kept by Bonjour-santé. The conversation between a doctor and patient is strictly confidential and takes place in a totally secure environment.

Types of files and pictures that can be uploaded through chat:
‍

Files: pdf, xls, xlsx, doc, docx

Pictures: png, jpg, jpeg, tiff, gif and soon: bmp

Make sure you have a photo ID with you; the doctor may ask you to identify yourself.

If the e-consult is for a child aged 12 or under, make sure you know the child’s current weight prior to the appointment. You must also have with you a list of your regular medications.

Appointment search with specialists is available only to Bonjour-santé members. 
‍

Members must log in to their Bonjour-santé account and then select the "Find a medical specialist" option at the top of the screen. You will need to enter the specialty you are looking for.
‍

If our search engine finds appointments for the specialty you are looking for within a 70 km radius (depending on your postal code), you will be offered these appointment options (dates and times) and you will have to choose the one that suits you.

‍

If our search engine does not find an appointment, you will see a message indicating that we can help you find one. Our team of nurses is available to assist you with your follow-up care if you need to see a specialist, undergo specialized tests, get paramedical care, etc. Simply click on the “Make a Request” button to submit a request to our team and a nurse will follow up with you.

According to patient feedback, 70 km is the maximum distance most people are ready to travel to see a doctor. However, since the specialist appointment search service is new, a large majority of specialists are currently located in the Greater Montreal area. If distance does not bother you, you can always enter a postal code for that region or a different postal code for more appointment options.

Our network of specialists, available to Bonjour-santé members, is constantly expanding. That being said, it may not include all specialties or the search engine may not find appointments for you within 70 km of your location, depending on your postal code. If you don't mind the distance, you can always enter a postal code from another area and do another search.

‍

Please note that if our search engine does not find an appointment, you will see a message saying that we can help you find one. Our team of nurses is on hand to help you with your follow-up care if you need to see a specialist, undergo specialized tests, get paramedical services, etc. Simply click on the 'Make a request' button to submit a request to our team and a nurse will follow up with you.

It is possible that at the time of your search, no doctor in the specialty you are looking for is included in our network. You will see a section entitled "The specialty you are looking for is not in the list?". Please let us know which specialty you would like us to add to our list. Your recommendations will help us expand our service.

‍

Please note that if our search engine does not find an appointment, you will see a message saying that we can help you find one. Our team of nurses is on hand to help you with your follow-up care if you need to see a specialist, undergo specialized tests, get paramedical services, etc. Simply click on the 'Make a request' button to submit a request to our team and a nurse will follow up with you.

It is absolutely recommended to have a reference from a general practitioner when booking your appointment, otherwise search results may be limited or certain specialists may refuse the appointment.

Our service aims to get you an appointment with a specialist within 30 days.

Although this option is available exclusively to our members, the Bonjour-santé membership is absolutely optional. You can also call the different health care facilities to try and find an appointment with a specialist. Our search engine compiles availabilities and helps members quickly find and book an appointment with a specialist.

BonsAi is Bonjour-santé’s intelligent assistant, designed to support you at every step of your healthcare journey. Available via chat on the Bonjour-santé website, it can analyse your symptoms, suggest likely causes, recommend care options and appropriate healthcare professionals, and help you find the appointments you need.

BonsAi never replaces a doctor’s medical advice, but it provides additional support within a healthcare system where resources are often limited.

No, all patients have free 24/7 access to BonsAi to discuss their health.

What BonsAi can:

• Analyse your symptoms
• Identify possible causes and their likelihood based on your symptoms
• Recommend the most appropriate type of healthcare professional
• Help you book an appointment with the right professional
• Help you modify or cancel an appointment
• Guide you toward health resources other than doctors

Yes. Bonjour-santé applies strict privacy and security measures. All information is processed on our servers in Quebec, where data is anonymised to protect your personal information. Information shared during your interactions is treated according to applicable privacy laws.

No, BonsAi cannot issue prescriptions. Only a licensed healthcare professional can prescribe treatment following an appointment.

The information provided by BonsAi is overseen and validated by Bonjour-santé’s specialist nurse practitioners, who conducted more than 1,000 rigorous tests, particularly related to symptom assessment, to ensure reliability and safety. BonsAi also relies on AI models that have analysed over 30 million medical data points and have been evaluated by doctors and specialists.

Yes. All information provided by BonsAi is validated by healthcare professionals; it is not an AI that simply searches the internet for answers. In addition, BonsAi was designed specifically for the Quebec market, allowing it to recommend local healthcare professionals and nearby resources tailored to users’ needs.