Updated on February 1st, 2019
This Policy refers to how Tootelo collects, uses, discloses and protects your personal information. Our practices regarding the respect of your personal information comply with the Loi sur la Protection des renseignements personnels dans le secteur privé du Québec (hereinafter called "PRPSP"). This Policy does not apply to information that does not constitute "personal information" under applicable laws on respect of privacy.
Person responsible for privacy
Questions regarding the Policy and the procedures of Tootelo with respect to the personal information protection can be directed to the person responsible for privacy who can be reached at:
Collection and use of personal information
We may collect personal information from you when you:
Use of personal information
Tootelo may use personal information to:
Tootelo may also use personal information to create statistics about our company. These statistics do not contain any information that could personally identify any individual customer, employee or supplier.
Other uses of personal information
Disclosure of personal information
Tootelo will not trade, rent or sell your personal information to any third party unless we inform you and obtain your consent.
Agents and third party transfers
Some of the products and services that are provided by Tootelo may be provided by third parties in cooperation with Tootelo. In order to provide you with the products or services that you request from us, we may have to transfer information about you to these third parties.
Where Tootelo transfers personal information to third parties for processing on behalf of Tootelo, Tootelo shall enter into a contract containing appropriate privacy protection terms before any information is transferred to the third party. These terms must provide that the third party will not use the personal information for its own purposes, will keep the personal information secure, and will only process the information on the instructions of Tootelo.
In addition, using certain third party products to purchase products or services from Tootelo may require us to provide your personal information to third parties in order to process the transaction.
Access to and correction of personal information
You request for access to your personal information in the possession of Tootelo should be directed to the person responsible for privacy at:
To ensure that the information is communicated to the right person, it may be asked to provide appropriate identification document or to identify yourself otherwise.
You may update or correct any personal information in possession of Tootelo by writing to the person responsible for privacy at Tootelo.
You may withdraw your consent to Tootelo’s use or disclosure of your personal information by contacting in writing the person responsible for privacy at the following addresses:
You may be asked to provide suitable identification or to otherwise identify yourself.
In some circumstances, the withdrawal of consent to certain uses or disclosures of personal information may mean that Tootelo is no longer able to provide you certain products or services.
Record retention of personal information
Tootelo will only retain personal information for as long as it is necessary to process related transactions.
All personal information collected by Tootelo is protected by security measures appropriate to the sensitivity of the information. All personal information stored in electronic form, including all information collected through the website of Tootelo, is kept in confidential and secure data banks. Tootelo evaluates its equipment and security procedures regularly and modifies them if necessary, so it can remain at the leading edge of security technology.