Synchro is a waiting room management system. Patients are called electronically thanks to our web interface, which also allows them to keep track of their estimated waiting time.

How does Synchro work?

We have developed an algorithm which can predict new times for upcoming appointments in the event of delays. Once a delay is identified, patients are automatically advised of their new appointment time by email, text message or automated phone call, according to their preference.

Well appreciated benefits

Secretarial staff is no longer interrupted by waiting time requests.Patients are identified and called using a code consisting of a number and a letter, thus ensuring confidentiality in the waiting room. Your patients enjoy an innovative service, free of charge for them as well as you. Your clinic enjoys a tool which offers it  direct communication with its clientele.You can also use this opportunity to implement Tandem, our virtual assistant.

Finally, an absence management system that allows your clinic to outsource billing in the case of a no-show.

An asset for your clinic

Educate patients so they realize the importance of their presence. Lighten the workloads of your medical secretaries. Generate additional revenue for your clinic.

A more cost-effective clinic and sensitized patients

Access to health services is precious, and no-shows are costly for everyone: the doctor, the clinic, the health system and even other patients. Thanks to our no-show management service, patients are made aware of the importance of their presence: they are notified, in advance, of applicable fees should they not not show up for their appointment. Patients are also offered the opportunity to confirm OR cancel their appointment within an acceptable time frame, of your choosing, to avoid such charges. If a patient is nonetheless absent and misses their appointment, Bonjour-santé® will send them an electronic invoice or a payment notification by phone.

Telescope allows clinics to offer their medical specialists’ last-minute availabilities to patients who are waiting for that type of appointment.

Don’t worry about leftover availabilities, we’ll take care of them!

There’s a high demand for access to medical specialists. Yet, several cancellations are not replaced and many schedules are not even completely booked.

The Telescope pairs up patients seeking an appointment with medical specialists who have available time slots. The magic happens 72 hours before the appointment, and you therefore don’t have to worry about any remaining time slots in your schedules. And most importantly, you have control of the whole process so all of your obligations to the CRDS are met.  

A service that knows how to please

• ‍Medical personnel is more efficient as they no longer have to worry about leftover availabilities in their schedules.
• ‍Schedules are completely booked, much to the pleasure of  medical specialists.
• Patients are delighted to have access to this long-awaited appointment.
• ‍Patients automatically receive confirmations and attestations for all the appointments offered by your medical specialists.

By combining Telescope and no-show management, you’ll have all the tools you need to manage absences while generating a new source of revenue for your clinic!