Forget morning lineups!
Over 300 clinics have already eliminated their morning line-ups!
With 24/7 access to the clinic’s availabilities, registration for walk-in appointments becomes fair and simple. Forget about never-ending morning line-ups, impatience and stress. Enjoy a calm atmosphere that transforms your waiting room into a reception area as patients arrive gradually instead.
How does the online Triathlon work?
Your patients simply register online, without leaving the comfort of their home. With immediate online access to clinic availability, patients can schedule their walk-in appointment whether your clinic is open or closed. We also offer this service using an automated phone system.
By avoiding a waiting line, and any doubt about whether they’ll see a doctor, patients are calm and serene when arriving at the clinic.
A more pleasant atmosphere
No more chaos when the clinic opens
“89%of Canadians find it important to reap the benefits of the digital health tools put at their disposal.”
- Source: Inforoute Santé du Canada
Looking for more patients to fill slots in your schedule?
Maximize your chances of filling up your schedule with Periscope.
A service appreciated by patients
The Periscope is a search engine that allows patients without a family doctor, or whose usual clinic is completely booked, to seek a walk-in appointment in clinics affiliated with Bonjour-santé®, day or night.
The Periscope is an asset, for both you and for your patients:
Quick replacement of cancelled appointments, without restricting the access to availabilities for other patients. Opportunity to add medical resources, thus creating more availabilities to be filled by Bonjour-santé® users. Patients save countless hours in the emergency waiting room as they now have the option to book a walk-in appointment at their neighbourhood clinic.
A winning trio
The Periscope is always offered in combination with our appointment management interface and the online Triathlon.
“79% estimate having saved 2 to 6 hours in the ER. ”
- Source: Survey among Bonjour-santé® users
Bonjour-santé® helps medical professionals and administrative staff reduce their stress and improve the clinic’s productivity, thanks to our interface that optimizes appointment management.
A real time saver
We calculated it - booking a patient appointment can take between 3 and 5 minutes. That means that for a clinic booking 200 appointments per day, over 16 hours are dedicated to that task alone!
Now imagine an interface that finds available appointments. Then, with only two clicks, an appointment is booked and an email confirmation is sent to the patient. Better still, the patient goes online and chooses the most convenient appointment himself, without even calling the clinic.
Innovative solutions that cater to both your clinic and its patients
Development and application of business rules
Automated options for patients
“50% less calls to book, modify or cancel an appointment. ”
Synchro is a waiting room management system. Patients are called electronically thanks to our web interface, which also allows them to keep track of their estimated waiting time.
How does Synchro work?
We have developed an algorithm which can predict new times for upcoming appointments in the event of delays. Once a delay is identified, patients are automatically advised of their new appointment time by email, text message or automated phone call, according to their preference.
Well appreciated benefits
Secretarial staff is no longer interrupted by waiting time requests.Patients are identified and called using a code consisting of a number and a letter, thus ensuring confidentiality in the waiting room. Your patients enjoy an innovative service, free of charge for them as well as you. Your clinic enjoys a tool which offers it direct communication with its clientele.You can also use this opportunity to implement Tandem, our virtual assistant.
“82% of patients are calmer when they know approximately how long they will have to wait for their consultation. ”
Optimize the progress of your appointments!
Thanks to Tandem, the virtual nurse, patients can provide key information before their appointment, saving precious time at the clinic.
Artificial intelligence serving patients, and clinics
Tandem uses artificial intelligence to gather important patient information such as their age and the reason for their visit, prior to their appointment. This information is communicated to your clinic thanks to the Synchro interface, and with that in hand, the medical team can shorten what would otherwise be a lengthy Q&A session for all.
Optimizing everyone's time
The patient feels taken care of the minute their appointment is booked. The clinic can access the information before the patient arrives, and will therefore be able to act diligently.The medical team will have the opportunity to focus on the examination and diagnostic portions more quickly. Tandem integrates perfectly with Synchro.
“40% gain in efficiency when pre-consultation data is gathered in advance. ”
Finally, an absence management system that allows your clinic to outsource billing in the case of a no-show.
An asset for your clinic
Educate patients so they realize the importance of their presence. Lighten the workloads of your medical secretaries. Generate additional revenue for your clinic.
A more cost-effective clinic and sensitized patients
Access to health services is precious, and no-shows are costly for everyone: the doctor, the clinic, the health system and even other patients. Thanks to our no-show management service, patients are made aware of the importance of their presence: they are notified, in advance, of applicable fees should they not not show up for their appointment. Patients are also offered the opportunity to confirm OR cancel their appointment within an acceptable time frame, of your choosing, to avoid such charges. If a patient is nonetheless absent and misses their appointment, Bonjour-santé® will send them an electronic invoice or a payment notification by phone.
“7%of scheduled appointments in medical clinics are lost due to no-shows. ”
Telescope allows clinics to offer their medical specialists’ last-minute availabilities to patients who are waiting for that type of appointment.
Don’t worry about leftover availabilities, we’ll take care of them!
There’s a high demand for access to medical specialists. Yet, several cancellations are not replaced and many schedules are not even completely booked.
The Telescope pairs up patients seeking an appointment with medical specialists who have available time slots. The magic happens 72 hours before the appointment, and you therefore don’t have to worry about any remaining time slots in your schedules. And most importantly, you have control of the whole process so all of your obligations to the CRDS are met.
A service that knows how to please
By combining Telescope and no-show management, you’ll have all the tools you need to manage absences while generating a new source of revenue for your clinic!
“40km that’s the distance patients are ready to travel to see a medical specialist quickly. ”